Creative Production & Customer Service Co-Ordinator

Loughton, Essex, UK


A busy and fast growing International gift, stationery and lifestyle company, based in Loughton, Essex are looking for a Creative Production and Customer Service Co-Ordinator to join our team. This is a really difficult role to define as we basically need a third musketeer to work with Sarah and her PA to grow and develop this division of the company and move into managing this section as you progress. We would like some customer service and administration experience (in any industry) as well as a commercially bright and switched on person but training will be given for the right person.

This role is perfect for someone looking for a challenge and offers great progression prospects (you will be taking over from someone who has been promoted!) for the right person who is ambitious, loyal and ready to hit the ground running - our success is your success!

(Please note, this isn’t a quiet little local job for someone looking to cut back, this is a highly pressured and involved role that requires commitment and drive to succeed.)

You will be…

Professional, tenacious, reliable, highly organised, self motivated and punctual with a great work ethic

Looking for a challenge and be willing and happy to pitch in, go the extra mile and get involved in all aspects of the company

Able to work under pressure and in sometimes stressful situations, think on your feet and use your initiative and prioritise a very heavy, busy and varied workload

Adaptable and able to grow with the business, looking for ways to improve our systems and processes as we grow

A great communicator and problem solver

Organised with excellent attention to detail and bags and bags of common sense

Customer focused with customer service experience and a positive, cheerful and friendly attitude with a great telephone manner and interpersonal skills

Flexible, reliable, loyal and trustworthy

Confident and happy to work alone or in a team and take responsibility for your workload

Comfortable using technology with great computer skills (Mac / Adobe illustrator / photoshop preferred but training will be given on software and machines)

Please note Overtime at seasonally busy periods, travel and overnight stays will be required throughout the year.

Your Role…

Accurate and high quality production of personalised orders

Juggling a heavy and varied workload, re-prioritising throughout the day and responding to situations as they arise.

Overseeing and updating our e-commerce stores

Packing and Despatch of online Orders

Producing personalised items to a high standard and finish

Quality checking all orders before despatch

Responding to and resolving customer queries in a timely and polite manner, within our company guidelines, ensuring all of our customers have a wonderful experience

Working with Adobe software to edit templates

Contributing to the Creative Process including product development, photography, marketing campaigns and social media in line with company guidelines

Overseeing quality control, customer service and internal KPI's to ensure standards are met as we grow

Overseeing the Production office, stock levels and ensuring everything runs smoothly and trouble shooting any issues.

Liaising and negotiating with couriers, suppliers and service providers

Monthly reporting / updates with the management team - you will be working closely with the directors and their PA to assist with the growth and smooth running of this department.

General Administration

Other jobs as they come up! (we are a small friendly, and very busy! team and everyone pitches in and helps with everything!)

In return we offer…

Excellent opportunity to work and progress within an established and fast growing creative company

A friendly, family style working environment

Training where applicable

Opportunities to progress your career within a fast growing company

UK and International travel opportunities to attend shows and events


How to apply;

Click here to send in your CV, covering letter, include how you feel you can help us and why you'd like to be part of Team Hurley! Please note, due to the volume of CV's and applications we receive, we will only consider those with covering letters and will respond to shortlisted candidates, previous candidates are welcome to reapply at any time.



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